Pterodactyl Panel Update Maintenance (Resolved)
  • Priority - Low
  • Affecting System - OPTN-PTERO-01
  • We'll be performing maintenance on our Pterodactyl Panel to update it to the latest version. The downtime will be very, very minimal. We estimate it will take around 5-10 minutes to complete. Your servers will remain online, however, you will be unable to access the Pterodactyl Panel control panel during this time.

    We will keep you up-to-date on our Discord server when the maintenance is complete.

     

  • Date - 22/06/2019 15:30 - 22/06/2019 15:33
  • Last Updated - 22/06/2019 15:14
WEB-01 Reboot (Resolved)
  • Priority - Low
  • Affecting System - Website and billing area

  • On the 29th May 2019 at 11:50 GMT we will be rebooting our OPTN-WEB-01 server to apply some security patches.

    The downtime is estimated to be 5 minutes and worst case scenario, won't last any longer than 10 minutes.

  • Date - 29/05/2019 11:50 - 29/05/2019 11:59
  • Last Updated - 29/05/2019 11:59
Web hosting server upgrade (Resolved)
  • Priority - Medium
  • Affecting Server - EU-WEB-01

  • On the 29th May 2019 at 11:00 GMT we will be upgrading our EU-WEB-01 server to the latest software version.

    The downtime is estimated to be 5 minutes and worst case scenario, won't last any longer than 10 minutes.

  • Date - 29/05/2019 11:00 - 29/05/2019 11:10
  • Last Updated - 29/05/2019 10:34
Security Maintenance (Resolved)
  • Priority - Critical
  • Affecting Other - All Servers
  • Due to our recent data breach (http://optno.de/apWYaN), we will be scheduling security maintenance to implement patches to strengthen the security of our servers and systems. For security purposes, we will not be disclosing what this consists of, but rest assured, nothing will happen again like yesterday mornings incident.

  • Date - 26/05/2019 18:30 - 29/05/2019 10:16
  • Last Updated - 26/05/2019 18:41
Web hosting server reboot (Resolved)
  • Priority - Low
  • Affecting Server - EU-WEB-01

  • On the 16th May 2019 at 11:30 GMT we will be rebooting our EU-WEB-01 server to apply some software updates to cPanel. 

    The downtime is estimated to be 5 minutes and worst case scenario, won't last any longer than 10 minutes.

  • Date - 16/05/2019 11:30 - 16/05/2019 11:36
  • Last Updated - 16/05/2019 11:12
Web hosting server reboot (Resolved)
  • Priority - Low
  • Affecting Server - EU-WEB-01
  • On the 12th March 2019 at 14:30 GMT we will be rebooting our EU-WEB-01 server to apply some software updates to cPanel. 

    The downtime is estimated to be 5 minutes and worst case scenario, won't last any longer than 10 minutes.

  • Date - 12/04/2019 14:30 - 12/04/2019 14:36
  • Last Updated - 12/04/2019 14:26
Billing area updates (Resolved)
  • Priority - Medium
  • Affecting System - WHMCS Billing Area
  • On the 5th April 2019 at 16:00 GMT we will be updating our billing panel server to apply some updates to WHMCS. 

    We’re hoping this issue will fix the domain name issue when customers astempt to purchase a web hosting package.

    The downtime is estimated to be 30 minutes and worst case scenario, won't last any longer than an hour.

  • Date - 05/04/2019 16:00 - 12/04/2019 12:51
  • Last Updated - 05/04/2019 13:43
Web hosting server reboot (Resolved)
  • Priority - Low
  • Affecting Server - EU-WEB-01
  • On the 25th March 2019 at 20:00 GMT we will be rebooting our EU-WEB-01 server to apply some software updates to cPanel. 

    The downtime is estimated to be 5 minutes and worst case scenario, won't last any longer than 10 minutes.

  • Date - 25/03/2019 20:00 - 25/03/2019 20:18
  • Last Updated - 25/03/2019 16:52
Reinstallation of NA-MC-01 causing a long per (Resolved)
  • Priority - Critical
  • Affecting Server - OPTN-NA-MC-01
  • Resolved
    Full-service functionality and stability should be restored for this node. This issue has only affected Minecraft and Discord Bot servers on the NA-MC-01 node and, a further explanation to this period of downtime will be given at a later date. Please check back on this network issue for further information.


    If you have any queries or issues regarding this incident, please contact us immediately via a new ticket or our Discord server. 

  • Date - 13/02/2019 14:47 - 14/02/2019 15:30
  • Last Updated - 14/02/2019 22:26
Issues with newly created Minecraft servers. (Resolved)
  • Priority - Low
  • Affecting Server - OPTN-NA-MC-01
  • Reported
    We've received reports that newly created Minecraft servers are not configured correctly, and hang on the installation process.

    Investigation
    We're investigating the root cause of this issue regarding the NA-MC-01 daemon. All existing servers should not be affected by this, however, a restart of the daemon may be required leading to all servers going offline, and needing a manual restart.

    Resolved
    We've implemented a temporary fix that will resolve this issue however, we're still looking for a permanent fix. As mentioned below; if you have any queries or issues regarding this incident, please let us know.


    If you have any queries or issues regarding this incident, please contact us immediately via a new ticket or our Discord server. 

  • Date - 01/02/2019 10:55
  • Last Updated - 01/02/2019 12:16
Downtime on our website hosting service. (Resolved)
  • Priority - Critical
  • Affecting Server - EU-WEB-01
  • Reported
    We've received reports of downtime on our primary website hosting node (EU-WEB-01) and we're currently investigating the issue.

    Update
    We've isolated the root cause of the issue and we're taking with our provider now to resolve the issue.

    Resolved
    At this point in time, this issue has been fully resolved by our technical team so we will mark this network issue as resolved.


    Due to this downtime, we've decided to generously credit our clients on this specific node (the exact amount will be announced once this incident has been resolved). We're sincerely sorry for any inconvenience this has caused.
     

  • Date - 30/06/2018 20:01 - 02/07/2018 08:00
  • Last Updated - 25/07/2018 21:12
Problems when sending emails. (Resolved)
  • Priority - Medium
  • Affecting Server - EU-WEB-01
  • Reported
    We've received reports of errors when trying to send emails from our primary website hosting node (OPTN-WEB1) and we're currently investigating the issue.

    Update
    We've detected that our provider has disabled emails from sending due to the recent incident in which a client was abusing our service. We're working closely with our provider to restore email functionality as soon as possible.

    Update
    We can confirm that our provider has re-enabled outgoing emails from this node but unfortunately, full-service functionality will not be restored until later tonight at around 10 PM GMT. This is due to new security measures being imposed on our end to prevent incidents like this from occurring in the future. 

    Resolved
    At this point in time, we have re-enabled outgoing emails from this node. If you're a client on this node, we ask that you limit your outgoing emails as much as you can to prevent any further incidents like this.


    If you have any other queries or concerns, don't hesitate to contact us via our live chat or by creating a new ticket.

  • Date - 20/03/2018 07:26
  • Last Updated - 21/03/2018 17:26
A large period of downtime on our node. (Resolved)
  • Priority - Critical
  • Affecting Server - EU-WEB-01
  • Reported
    We've received reports of downtime on our primary website hosting node (OPTN-WEB1) and we're currently investigating the issue.

    Update
    We're still looking into the root cause of the problem but a quick restart of the node has fixed the issue.

    Resolved
    At this point in time, this issue has been fully resolved by our technical team so we will mark this network issue as resolved but the root cause of the problem is still being investigated.

    Due to this downtime, we've decided to credit our clients on this specific node with an extra 3 days added to their service. We're sincerely sorry for any inconvenience this has caused.


    If you have any other queries or concerns, don't hesitate to contact us via our live chat or by creating a new ticket.

  • Date - 22/01/2018 17:45 - 23/01/2018 01:45
  • Last Updated - 23/01/2018 10:24

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