iPhone Not Accepting Calls: Troubleshooting Tips for Users

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By Matthew Simpson

Is your iPhone not accepting calls? Don’t panic! Often, the solution is simpler than you might think. In this article, we’ll walk you through a quick and easy way to troubleshoot and fix this issue, so you can get back to taking calls without any hiccups.

Step by Step Tutorial: Fixing an iPhone Not Accepting Calls

Before we dive into the steps, it’s important to understand that following these instructions should help resolve any basic software or setting issues that might be preventing your iPhone from accepting calls.

Step 1: Check Do Not Disturb Mode

Make sure Do Not Disturb mode is turned off.

Do Not Disturb mode silences calls, alerts, and notifications. If it’s enabled, your iPhone won’t ring or light up for incoming calls. To check this, go to Settings > Do Not Disturb, and make sure the switch is off.

Step 2: Check Call Forwarding

Ensure Call Forwarding is disabled.

Call Forwarding redirects incoming calls to another number. If it’s accidentally turned on, calls won’t reach your phone. Check this by going to Settings > Phone > Call Forwarding and turn it off if needed.

Step 3: Update Your iPhone

Make sure your iPhone is running the latest version of iOS.

Outdated software can cause a variety of issues, including problems with calls. To update, go to Settings > General > Software Update and download and install any available updates.

Step 4: Reset Network Settings

Reset your iPhone’s network settings.

This step will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings. Go to Settings > General > Reset > Reset Network Settings. Your iPhone will reboot, and you can set up your network connections afresh.

Step 5: Contact Your Carrier

Check with your carrier for any issues on their end.

Sometimes the problem isn’t with your device but with your carrier’s network. Contact them to ensure there are no outages or account issues causing the problem.

After completing these steps, your iPhone should start accepting calls again. If the problem persists, it could be a sign of a more serious issue, and you might need to visit an Apple Store or authorized service provider.

Tips for Troubleshooting an iPhone Not Accepting Calls

  • Regularly restart your iPhone to refresh its connection to the network.
  • Check if Airplane Mode is accidentally turned on as it disables all wireless connections.
  • Remove and reinsert your SIM card to ensure it’s properly seated.
  • Make sure your iPhone isn’t blocked from receiving calls from specific numbers.
  • If all else fails, consider backing up and restoring your iPhone as a last resort.

Frequently Asked Questions

Why is my iPhone not ringing when I get calls?

Your iPhone might be on silent, or the ring volume is turned down. Check the Ring/Silent switch on the side of your iPhone and adjust the volume in Settings > Sounds & Haptics.

Can a software update fix my call issues?

Yes, software updates often include fixes for common problems, including issues with calls.

How do I know if my carrier is having an outage?

You can check your carrier’s website or contact their customer service for any reported network issues.

Will resetting my network settings delete my data?

No, it will not delete your data such as photos or apps, but it will erase saved Wi-Fi networks and passwords.

What if my iPhone still doesn’t accept calls after troubleshooting?

You may need to seek professional help from Apple support or visit an authorized service provider for further diagnosis.


  1. Disable Do Not Disturb mode.
  2. Turn off Call Forwarding.
  3. Update to the latest iOS version.
  4. Reset network settings.
  5. Contact your carrier.


An iPhone not accepting calls can be a frustrating experience, but it’s usually a problem that can be solved fairly easily. By following the step-by-step guide provided, you should be able to get your iPhone up and running in no time. Remember to check simple settings like Do Not Disturb and Call Forwarding first, as these are common culprits. Keeping your iPhone’s software up to date and regularly resetting network settings can prevent future issues.

If you’ve tried all the tips and tricks and your iPhone is still giving you the silent treatment when calls come in, it might be time to call in the experts. Reach out to your carrier to rule out network issues or schedule a visit with an Apple technician. They’ll have the tools and know-how to diagnose and fix any underlying problems.

In the end, your iPhone is an essential tool for staying connected. Ensuring it’s in tip-top shape to handle calls is crucial. By staying proactive with updates and understanding how to troubleshoot common issues, you’ll minimize disruptions and stay connected to what matters most.