Iphone Only Charges When Off: Troubleshooting Tips

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By Matthew Simpson

Having trouble with your iPhone only charging when it’s turned off? Don’t worry; you’re not alone. Many iPhone users experience this issue, and it can be quite frustrating. In this article, we’ll guide you through a simple process to fix this problem and get your iPhone charging while it’s turned on.

iPhone Only Charges When Off: A Step by Step Tutorial

If your iPhone only charges when it’s off, it can be a real inconvenience. This step by step tutorial will help you troubleshoot and fix the issue, so you can charge your iPhone whether it’s on or off.

Step 1: Check your charging cable and adapter

Inspect your charging cable and adapter for any signs of damage.

Frayed cables or a broken adapter could be the reason why your iPhone is not charging when on. Try using a different cable and adapter to see if the issue persists.

Step 2: Clean your iPhone’s charging port

Use a soft-bristled brush to gently clean out any debris from your iPhone’s charging port.

Dust and lint can accumulate in the charging port and prevent the charging connectors from making a proper connection. Be gentle to avoid damaging the port.

Step 3: Restart your iPhone

Hold the power button and either volume button, then slide to power off. Once your iPhone is off, hold the power button to turn it back on.

A simple restart can sometimes resolve charging issues by refreshing the system and clearing any temporary glitches.

Step 4: Update your iPhone’s software

Go to Settings > General > Software Update and install any available updates.

Outdated software can cause various issues with your iPhone, including charging problems. Keeping your iPhone up to date ensures it runs smoothly and efficiently.

Step 5: Reset your iPhone’s settings

Go to Settings > General > Reset and select ‘Reset All Settings.’

This step will reset all your iPhone’s settings to their defaults, including network settings, the keyboard dictionary, and other settings. It will not delete your data or media.

After completing these steps, your iPhone should be able to charge while it’s turned on. If the issue persists, it may be a hardware problem, and you may need to contact Apple Support or visit an Apple Store for further assistance.

Tips for Troubleshooting iPhone Charging Issues

When dealing with an iPhone that only charges when it’s off, consider the following tips to help you troubleshoot the issue.

  • Make sure you’re using an Apple-certified charging cable and adapter. Non-certified accessories may not work correctly with your iPhone.
  • Avoid charging your iPhone in extreme temperatures, as this can affect the battery’s performance.
  • If you’re using a case or cover, remove it while charging. Some cases can generate excess heat or interfere with the connection.
  • Keep your iPhone’s software up to date to prevent software-related charging issues.
  • If the problem continues, consider resetting your iPhone’s settings or restoring it as a last resort.

Frequently Asked Questions

Why does my iPhone only charge when it’s off?

It could be due to a faulty charging cable, adapter, dirty charging port, software glitch, or a hardware problem.

Can a software update fix my iPhone’s charging issue?

Yes, updating your iPhone’s software can resolve charging issues caused by software bugs or incompatibilities.

Is it safe to clean my iPhone’s charging port with a metal object?

No, using a metal object could damage the charging port. It’s safer to use a soft-bristled brush or toothpick.

Will resetting my iPhone’s settings delete my data?

No, resetting your iPhone’s settings won’t delete your data, but it will restore settings to their defaults.

Should I replace my charging cable if my iPhone only charges when off?

If your cable is damaged or frayed, replacing it with a certified cable is recommended.


  1. Check your charging cable and adapter.
  2. Clean your iPhone’s charging port.
  3. Restart your iPhone.
  4. Update your iPhone’s software.
  5. Reset your iPhone’s settings.


If your iPhone only charges when it’s off, it can disrupt your daily routine and cause unnecessary stress. However, with the steps outlined in this article, you can tackle this issue head-on and restore your iPhone’s charging capabilities. Remember to start with the basics, like checking your charging cable and adapter and cleaning the charging port. Sometimes simple solutions can do the trick.

If you’ve tried all the steps and your iPhone still won’t charge while it’s on, it might be time to seek professional help. Reach out to Apple Support or visit an Apple Store to get your iPhone back in working order. After all, we rely on our smartphones for so much these days, and having one that functions properly is essential. Don’t let a charging issue keep you from staying connected and powering through your day.