iPhone Shows iTunes Logo and Plug: How to Fix the Issue

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By Matthew Simpson

Seeing the iTunes logo and a plug on your iPhone can be a bit intimidating, but don’t worry, it’s a common issue that can be fixed with a few simple steps. This typically means that your iPhone is in recovery mode and needs to be restored or updated using iTunes. Let’s go through the process so you can get your iPhone back up and running in no time.

Step by Step Tutorial: Fixing the iPhone showing iTunes logo and plug

Before we dive into the steps, it’s important to know that following this process will either update or restore your iPhone. Updating will try to keep all of your data intact, while restoring will wipe your iPhone clean and install the latest iOS version.

Step 1: Connect your iPhone to your computer

Using your USB cable, connect your iPhone to a computer that has iTunes installed.

Connecting your iPhone to your computer will allow iTunes to recognize your device and provide you with options to either update or restore your iPhone.

Step 2: Open iTunes and select your device

Once connected, open iTunes on your computer and select your iPhone from the device list.

Selecting your iPhone within iTunes will show you the options to restore or update your device, which is needed to fix the issue at hand.

Step 3: Choose ‘Update’ or ‘Restore’

You will be given the choice to update or restore your iPhone. Choose the option that best suits your needs.

If you choose to update, iTunes will try to reinstall iOS without erasing your data. Selecting restore will erase all data and install the latest version of iOS.

Step 4: Follow the on-screen instructions

iTunes will guide you through the update or restore process. Just follow the on-screen instructions to complete the process.

Following the on-screen instructions is crucial to ensure that the process goes smoothly and your iPhone is fixed properly.

After you’ve completed the steps, your iPhone will restart. If you chose to update, your iPhone should boot up to your home screen with all your data intact. If you chose to restore, you’ll need to set up your iPhone as if it were new or restore from a backup.

Tips for iPhone showing iTunes logo and plug

  • Always make sure you have the latest version of iTunes installed on your computer before starting the process.
  • If iTunes doesn’t recognize your iPhone, try using a different USB cable or a different USB port on your computer.
  • Be patient, as the update or restore process can take some time to complete.
  • Make sure your computer is connected to the internet during the process as iTunes will need to download the latest iOS software.
  • If you’re restoring your iPhone, consider backing up your data to iCloud or your computer before you start the process.

Frequently Asked Questions

What if iTunes doesn’t recognize my iPhone?

Try disconnecting and reconnecting your iPhone to your computer, and make sure you’re using a working USB cable and port.

Can I exit recovery mode without restoring my iPhone?

Yes, if you force restart your iPhone, it will exit recovery mode, but if the problem persists, you might need to follow the restore process.

Will updating or restoring my iPhone delete my data?

Updating should not delete your data, but restoring will erase everything on your iPhone, so it’s best to have a backup.

How long does the update or restore process take?

The process can take anywhere from a few minutes to an hour, depending on your internet speed and if your computer needs to download the latest iOS version.

What should I do if the update or restore fails?

If the process fails, try starting it over, and make sure your internet connection is stable. If the problem continues, contact Apple Support for further assistance.


  1. Connect your iPhone to your computer.
  2. Open iTunes and select your device.
  3. Choose ‘Update’ or ‘Restore’.
  4. Follow the on-screen instructions.


Encountering the iTunes logo and plug on your iPhone screen can initially feel like a nightmare, especially when you’re unaware of the steps needed to fix it. But as we’ve seen, it’s a manageable problem that can often be resolved with a quick update or restore using iTunes. The most crucial thing is not to panic and to follow the steps provided carefully. This way, you can ensure the safety of your data and the functionality of your iPhone.

Remember to keep your iTunes up to date and always back up your iPhone to prevent any data loss. If you encounter any issues during the process, Apple Support is always there to help you out. So, next time your iPhone shows the iTunes logo and plug, you’ll know exactly what to do, and with a little patience, you’ll have your iPhone back to normal in no time.